Diamond Home Return Policy
Eligibility: Postmarked within 30 days from delivery date and in original condition. Requests outside of this window are not accepted and will be closed. Any purchase that is made between November 1st, 2017 and January 1st, 2018 has an extended holiday return policy, and can be returned by January 31st, 2018.
Please note that due to computer monitor differences, color variations can occur between the actual product and your screen. Discrepancies due to differences in computer monitors does not qualify as having received the incorrect item.
Return Shipping (Diamond Home Responsibility): Diamond Home will waive return shipping on any item that is found damaged, defective, incorrect item shipped, or missing parts. A prepaid shipping label will be provided through email and full refund will be processed.
The follow reasons do quality for free return shipping:
- Not as described: Wrong dimensions or features only
- Incorrect item was shipped
Inspection: All returns are inspected to verify if any false information was provided. If it is found that misleading information was provided, return shipping costs will apply and be deducted from the refund.