Help/FAQ



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Payment Information

We accept VISA, Mastercard, American Express, and Paypal

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Diamond Home Shipping Policy

Timeframe: Maximum handling time to ship an order is 4 business days, although we strive to fulfill all orders as soon as possible, usually within 1-2 business days.  Tracking numbers are uploaded within the following 1-2 business days. Once tracking is received, it generally takes 3-6 business days to arrive.

Costs: There is free shipping on all of our items. At this time, there is not an option to pay for upgrading shipping services.

Geography: Currently, we ship within the lower 48 states of America only.  We do not ship internationally or to PO Boxes, Freight Forwarders, Military addresses, Hawaii, Puerto Rico, or Alaska. Any orders received with the above mentioned may be automatically cancelled by us.

CarriersThe most common shipping carriers are UPS, Fed Ex, or USPS.

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Diamond Home Return Policy 

Eligibility: Postmarked within 30 days from delivery date and in original condition. Requests outside of this window are not accepted and will be closed. Any purchase that is made between November 1st, 2017 and January 1st, 2018 has an extended holiday return policy, and can be returned by January 31st, 2018. 

Return Shipping (Buyer Responsibility): Buyer is responsible for return shipping on any item that is not damaged, defective, incorrect item shipped, or missing parts. A prepaid shipping label will be provided through email and return shipping costs will be deducted from the refund.

The following reasons do not qualify for free return shipping:

 

  • Changed mind / No longer needed
  • Not the color I wanted/expected
  • Not the quality I wanted/expected
  • Item did not fit
  • Misunderstood the image of the product
  • Ordered in error
  • Not as described: Incorrect expectation of item

 

Please note that due to computer monitor differences, color variations can occur between the actual product and your screen. Discrepancies due to differences in computer monitors does not qualify as having received the incorrect item.

Return Shipping (Diamond Home Responsibility):  Diamond Home will waive return shipping on any item that is found damaged, defective, incorrect item shipped, or missing parts. A prepaid shipping label will be provided through email and full refund will be processed.

The follow reasons do quality for free return shipping:

 

  • Not as described: Wrong dimensions or features only
  • Damaged
  • Defective
  • Incorrect item was shipped

 

Inspection: All returns are inspected to verify if any false information was provided. If it is found that misleading information was provided, return shipping costs will apply and be deducted from the refund.

 

Thank you for shopping with Diamond Home.

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